Return & refund

We are sure that you will be satisfied with your order. However, on the rare ocassion when you need to return an item, you have a right to do so during 14 days since you have received your order. In the situation of return, please, send us an e-mail on info@gemdecors.comas soon as possible,  carefully pack the item you would like to return in the original packaging and ship it back to us on your own cost.  The refund will be processed within 30 days from the date when we receive the return. Please note, that we do not refund shipping costs.

Unfortunately, we do not accept returns of custom orders when the item was initially found and purchased specifically upon your request. Therefore we would like to encourage you to make sure that you have correctly understood the properties, dimensions and shape of the product prior to the purchase.

We care about your satisfaction and always inspect our products before shipping. In the unlike situation when an item was received damaged, you need to get in touch with us on info@gemdecors.comand provide photographic evidence within 14 days since you have received your order.  We evaluate all the cases on individual basis. In the situation when the damage occurs due to misuse, wear & tear, we will not be able to accept the return.