How Live Orders Work

How Live orders work

Gem Decors hosts Instagram Live Sales 3–5 times per month, announced in advance through our Stories. Lives are held in Swedish, but English-speaking customers are always welcome – write in English in the chat and we’ll reply in English.

Your Live number

After your first purchase, you receive a permanent personal Live number. Your orders will appear as, for example:  LO23-1 > LO23-2 > LO23-3

New orders can be found on this page by searching your personal number, e.g. LO23.

Claims & payment

All Live claims are binding. Orders are normally uploaded the day after the Live and should be paid within 24 hours, unless otherwise agreed. Timely payment is required to continue participating and claiming in upcoming Lives.

Open box

Smaller Live boxes (approx. under 5 kg) can be kept open for up to one month. Simply write "Open box" in the Order Note at checkout.

Already have an open box? Your next purchase will be added to your existing order and a payment link will be emailed to you, with shipping adjusted for what you have already paid.

Shipping your open box

Ready to close your open box? When making your next Live payment, go to your order page and change the Order Note to "Ship". This lets us know that your complete accumulated box is ready to be packed and dispatched.

If you would like your box shipped between Live Sales, please contact us via Instagram or email instead.  You’ll receive tracking as soon as it ships.

If you need any help, simply contact us via Instagram or email.